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  • Job reference: RMS0222320

Service Desk Associate I

  • Sector: Oil & Gas
  • Location: Hartshorne, Oklahoma
  • Job type: Contract
  • Date posted: 04/02/2020
  • Duration: 12 months
This vacancy has now been filled but please feel free to use the links below to send us your CV or view similar jobs.

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The Role:
Key Accountabilities
* Receives incoming help requests from end users via both telephone, helpdesk tickets in a courteous manner.
* Builds rapport with key operators, IT teammates and end users to provide outstanding service.
* Prioritizes and schedules problems.
* Escalates problems (when required) to the appropriately experienced technician.
* Applies diagnostic utilities to aid in troubleshooting. Identifies and learns appropriate software and hardware used and supported by the organization.
* Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configurating systems and applications.
* Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
* Performs post-resolution follow-ups to help requests.
* Develops help sheets and frequently asked questions lists for end users.

Required and Preferred Skills and Experience
* Entry level, typically 0-3 years of experience.
* Provides technical and/or administrative support.
* Demonstrates the ability to learn terminology, applications and standard procedures for performing the job function.
* Performs routine, basic office/field tasks using established procedures.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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