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  • Job reference: RMS0212923

System Analyst - SRD

  • Sector: Automotive
  • Location: Bangkok
  • Job type: Permanent
  • Date posted: 13/08/2019
  • Duration: 1 month
  • Time left:
    d h m s
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System Analyst

The Role:
*Investigate and diagnose technology issues reported via Service Desk or Operational Monitoring
*Collaborate with colleagues, peers, systems analysts and managers to resolve/escalate incidents/problems
*Identify wide impact issues and involve relevant teams to resolve within SLA
*Identify similarities, co-relate incidents and raise problems records/defects for the support teams to identify a solution/workaround
*Retain ownership of customer's issues and keep them informed of the progress
*Possess detailed knowledge of relevant SLA's and their implications for support
*Possess in-depth knowledge of processes and good grounding across technology wide procedures
*Identify, recommend and implement process improvements
*Keep up to date with technology and use this knowledge to improve resolution times
*Identify the need for training and able to coach peers and team members on latest developments in Technology
*Generate and discuss daily/weekly/periodic reports relevant to calls and tickets volume
*Monitor call queues and assign relevant skills to Systems Analyst and ensure call volumes are evenly distributed
*Perform random audit checks on recorded calls, incidents and provides feedback to team members to ensure procedures are followed and quality is improved

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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