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  • Job reference: RMS0210922

System Engineer EUC

  • Sector: Automotive
  • Location: Bangkok
  • Job type: Permanent
  • Date posted: 03/09/2019
  • Duration: 1 month
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The Role: System Engineer
*Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
*Manage hard and soft break fix services for laptops and desktops.
*Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
*Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
*Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
*Ensure that each Desktop Device is installed with the appropriate Desktop image.
*Manage Desktop Devices (hardware and software) incidents through to resolution.
*Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
*Keep current with technology and direct research on potential hardware/software solutions.
*Review and analyse existing applications' effectiveness and efficiency, and then develop strategies for improving or leveraging these systems

*Bachelor's degree or higher in the field of computer engineering, computer science or other related field
*Good command of written and spoken English
*2-4 years of experience in onsite support
*Knowledge in computer language: C++ and Java

Operational skills:
*Knowledge and experience on Windows 7 OS
*Good to have -knowledge in AD and smart hands and feet support.
*Experience with Service management tool -ex -Service now
*Should have good expertise on EUC tools, remote support tools, MS office and outlook.
*Preferable to have a good understanding of Lync, VPN, and mobile device support.
*Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
*Ability to prioritize, track and manage a large number of divergent tasks and action items

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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