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  • Job reference: RMS0185425

Customer Service Representative

  • Sector: Automotive
  • Location: Auburn Hills, Michigan
  • Job type: Contract
  • Date posted: 02/10/2017
  • Duration: 12 months
  • Time left:
    d h m s
    (30/10/17)
This vacancy has now expired.

The Role:
Job Title: Admin/Clerical - Customer Service Representative

Job Description: The role exists to interact with customers to provide world class responses to inquiries regarding spare parts for Robotics in North America. This role supports and promotes order activities associated with the Robotics Spare Parts Business. This role also exists to create a liaison with customers, giving the customer a voice in their needs and concerns in a fast paced, professional environment.

1. Answer/Own customer RO Sales Order inquiries routed through the Customer Service 800 number, shared email box, person to person interaction, or management. Follow up and execute the request to final completion and ensure customer is fully satisfied.

2. Create, maintain and follow through on customer purchase orders and request for quotes using SAP and customer based EDI systems. Utilize daily reports to maximize customer response time and proactively respond to potential lead time delays of RO Spare Parts. Create Sales Orders, Quotations, Invoices and Credit/Debit Memos in SAP based on contact by customer and direction of management.

3. Analyze daily and monthly backlog to ensure timely fulfillment of customers' orders and expedited release of invoices to customers. Analyze and action various monthly reports to determine areas for improvement and increase customer satisfaction.

4. Work cooperatively with several other teams and groups to improve response time to customer inquiries, orders, and general questions. In addition, actively taking part in the continuous improvement of internal processes.

5. Complete administrative tasks as assigned and required by team. Tasks include new customer entry, printing of invoices, packlist, sales order acknowledgements, MSDS sheets, order status sheets, order history based on customer and any pertinent customer needed inquiries.

6. Achieve key targets for team by improving process, executing internal processes and meeting goals and targets set forth by management.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

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