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  • Job reference: RMS0229514

IT Technical Support Analyst

  • Sector: Petrochemical & Chemical
  • Location: Billingham, County Durham
  • Job type: Contract
  • Date posted: 21/12/2020
  • Duration: 6 months
  • Time left:
    d h m s
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The Role:
Our client operate a major Chemical manufacturing facility in Teesside. They are looking to add an IT Technical Support Analyst to their team based on site on a 6 month contract basis on a PAYE (Pay As You Earn) basis only. The role will cover the following taska

Technical skills:

Server Administration
* Hardware (Dell preferred).
* SAN Administration (Basic SAN skills as part of virtual environment).
* VMWare experience (installing, configuring, vOperations, vSphere patching etc).
* Microsoft Server Operating System Expertise (2008Rd, 2012, 2016), building, advanced configuration, patching and management.
* ArcServe UDP (or similar backup software) backup configuration and management.
* Use of robotic tape libraries.
* Experience of backing up Oracle database (preferred).

Desktop Management/PC Administration Skills
* Experience building PCs from scratch, including creating Win10 MSIs.
* Building and maintaining a core image to be loaded on all PCs, including scripting/creating and managing custom MSIs for deployment.
* Experience with system administration tools like Dell KACE, Microsoft SCCM, to be able to push patches and software installations to PCs remotely.
* Work with remote access tools to be able to provide PC and server support remotely (RDP, VNC, Remote Assistance etc).
* Familiar with Active Directory and Powershell to manage user accounts and machines on the domain.
* Manage AD Group Policy.
* Familiar with Antivirus software with the ability to troubleshoot and clean viruses from systems (Sophos).
* Familiar with troubleshooting 0365 apps: Word/Excel (mainly issues with licence activation and deployment).

Basic Networking/Data Communication Skills
* Basic troubleshooting connection issues.
* Ability to backfill network admin during vacation (basic level) - WAN/LAN, layer three routing.
* Understanding of VOIP based phone solutions to provide basic support, ideally for Cisco Unified Communications.

Personal skills
Self-starter: The individual must be able to assess the current needs and take appropriate actions to address the higher priorities without continual direction.

Initiative: The individual should be able to see and anticipate needs based on current support activities and interactions with customers/end users.

Strong Communication Skills: Must be able to communicate with technical staff, end users and site management.

About Fircroft:
Fircroft has been placing people in specialist technical industries for over 50 years, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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