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  • Job reference: RMS0218104

ICT Projects & Service Delivery Specialist

  • Sector: Commercial
  • Location: Aberdeen
  • Job type: Permanent
  • Date posted: 16/10/2019
  • Duration: permanent
This vacancy has now been filled but please feel free to use the links below to send us your CV or view similar jobs.

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The Role:
Role: ICT Projects & Service Delivery Specialist
Location: St. Fergus Gas Terminal
Client: TBC
Type: Permanent Staff
Salary: Up to £27k p.a.




PURPOSE
This job description details responsibilities for the role of ICT Projects & Service Delivery Specialist, reporting directly to the ICT Projects & Service Delivery Manager.

PRIMARY PURPOSE OF ROLE
In line with business and legislative requirements, ensure the company is consistently provided with high levels of ICT
technical, commercial & project management services.

Maintain high levels of safety, availability and reliability for ICT services, by ensuring effective, accurate provision of a diverse range of ICT systems and services.

MAJOR DUTIES
Support other members of the ICT Department and site specific teams, in maintaining high levels of safety, availability and reliability for ICT hardware and software (including systems).

Support, contribute and implement assigned targets within the company ICT Annual Delivery plan and at assigned sites.

Lead assigned projects, taking day to day responsibility for the delivery of agreed / allocated project workload. Assisting the transition of projects from conception to "business as usual" (BAU), providing transitional support as and when required.

Assist the central ICT Projects & Service Delivery team with the day to day maintenance of the company endpoint management and reporting systems including but not limited to: Cyber Security, Active Directory, Group Policy, license compliance & remote automation systems.

Establish strong, effective relationships with all members of the ICT Department and its key customers -
internal and external. Provide escalation support to other ICT teams when required.

Engage with suppliers and company procurement to monitor and maintain agreed contractual SLA's and commercial
commitments/agreements, meeting business and statutory requirements.

Coordinate contractor activities ensuring site safe working procedures are adhered to at all times.

Ensure internal and external compliance requirements, undertake assigned audits, communicating outcomes and driving action points.

Day to day responsibility for ICT Communications systems including PABX, Mobile Phones & WAN's etc at site
and across the Aberdeen area.

Assist with the management / Reporting of ICT budgets across all company sites.

Remain up to date with ICT and other relevant industry best practice, trends, data and statutory requirements, maintaining and developing competence and applying learning and knowledge to delivery of job role responsibilities and the department ADP.

Portray the role of ICT Projects & Service Delivery Specialist in a positive, professional manner.

The Company:
Our client provides premier quality Operations, Management and Maintenance solutions. Developed in the 1990s, our client is a world class OM&M service provider. Offering exciting and challenging positions with a strong focus on teamwork. Our client believes that people are a key asset to the business and provide excellent training and support to workers.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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