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  • Job reference: RMS0207322

ICT Service desk Analyst

  • Sector: Power & Energy
  • Location: Stockton-on-Tees, County Durham
  • Job type: Permanent
  • Date posted: 01/03/2019
  • Duration: yes
  • Time left:
    d h m s
    (12/04/19)
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The Role:
We are currently looking for an ICT Service Desk Analyst to work in our busy Stockton Office.

This role will take lead in the day to day operations and co-ordination of the ICT Service desk, ensuring calls are fully managed from point of escalation to resolution ensuring 100% customer satisfaction.

In line with business and legislative requirements, to ensure that the business is provided with an extremely high level of ICT support & project management services. To maintain high levels of safety, availability and reliability for ICT services, by ensuring the effective and accurate provision of a diverse range of ICT, outstanding communication and account management skills in order to support the business as a whole in achieving ICT goals and objectives. To contribute to the timely achievement of personal, departmental and section goals. This role will take lead in the day to day operations and co-ordination of the ICT Service desk, ensuring calls are fully managed from point of escalation to resolution ensuring 100% customer satisfaction.

Minimum Requirements:
*ICT qualification.
*Relevant ICT work experience & contributions.
*Previous help desk/service desk analyst or co-ordination role.
*Experience in Building, installation & upgrading of hardware.
*Relevant 1st Line ICT Helpdesk knowledge.
*Relevant Service Level Agreement Management.
*Microsoft OS (Win 7 Onwards).
*MS Office 2010 Onwards.

The Company:
Our client provides premier quality Operations, Management and Maintenance solutions. Developed in the 1990s, our client is a world class OM&M service provider. Offering exciting and challenging positions with a strong focus on teamwork. Our client believes that people are a key asset to the business and provide excellent training and support to workers.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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