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  • Job reference: RMS0191714

ICT Support Field Specialist

  • Sector: ICT
  • Location: North East England
  • Job type: Contract
  • Date posted: 10/05/2018
  • Duration: 12 months
  • Time left:
    d h m s
    (07/06/18)
This vacancy has now expired.
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The Role:
In line with business and legislative requirements, to ensure that the business is provided with an extremely high level of ICT support & project management services. To maintain high levels of safety, availability and reliability for ICT services, by ensuring the effective and accurate provision of a diverse range of ICT duties, in order to support the px business as a whole in achieving ICT goals and objectives. To contribute to the timely achievement of personal, departmental and section goals.

Your responsibilities will include:

To manage, support, and develop the ICT helpdesk, policies, reports, procedures, written protocols etc, satisfying both business and customer needs and statutory and agreed internal and external standards.
Responsible for providing both end user and overall technical support to ICT users based at Saltend Chemicals Park and other operational sites. To do this by email, phone, using remote management tools or in person. This role will include weekly travel to sites on an "as needed" basis.
Ensure comprehensive asset management is undertaken at all sites of responsibility.
To support other members of the ICT Department and site specific teams, in maintaining high levels of safety, availability and reliability for ICT hardware and software (including systems).
To ensure the effective and accurate provision of a range of administration and support duties. To include (but not limited to):
1 st , 2 nd line px ICT helpdesk support.
Preparation and installations of hardware/software.
Physical hardware rollouts & upgrades.
Asset Management
Undertake an active role in supporting ICT projects and strategic activities, led by the Service Delivery team.
Telecoms Support - Mitel IP, voice recording & Mobile phones.
Support & management of px corporate tools such as (but not limited to):
Microsoft products
Citrix
LANDesk
CMMS (Maintenance management systems)
Finance (SAP)
VSphere/ESX Server
SQL
Exchange/OCS
VPN
Video Conferencing
Web/Mail Filters
NetSupport
AutoCAD & Other design suite applications


Management of multi-vendor printing estate.
Procurement of ICT Equipment/Licenses/Systems.
UK wide site ICT Support visits & supporting site ICT based projects where required.
Maintenance and testing of LAN/WAN/Server equipment.
Training / Inductions of staff on new systems and hardware.
To provide appropriate support and information to the ICT Support Manager outlining relevant issues, trends and policies.
To establish strong, effective relationships with all members of the ICT Department and its key customers - internal and external.
To remain up to date with ICT and other relevant industry best practice, trends, data and statutory requirements.
As required, to contribute and complete development and secondment projects, site visits and other opportunities.


To portray the role of ICT Support Field Specialist in an enthusiastic, positive and professional manner.


Minimum Requirements

ICT qualification.
Relevant ICT work experience & contributions.
Experience in Installation, upgrading & general support of a wide range of software applications.
Experience in Building, installation & upgrading of hardware.
Experience in extensive asset management.
Experience in WAN/LAN support, installation & maintenance.
Microsoft OS versions.
MS Office.

The Company:
Our client provides premier quality Operations, Management and Maintenance solutions. Developed in the 1990s, our client is a world class OM&M service provider. Offering exciting and challenging positions with a strong focus on teamwork. Our client believes that people are a key asset to the business and provide excellent training and support to workers.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft''s services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the Data Protection Act 1998. Fircroft will only process your personal data for the specific purposes of manging your application.

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