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  • Job reference: RMS0197701

Senior Customer Service Representative

  • Sector: Other
  • Location: Kewdale, Western Australia
  • Job type: Contract
  • Date posted: 02/08/2018
  • Duration: 12 months
This vacancy has now expired.
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The Role:

Main Accountabilities:

  • Supervise the Customer Service Representative to streamline client requests and orders.
  • In accordance with client requests, source suitable equipment spare parts, prepare quotations, process resultant purchase orders and provide on-time delivery.
  • Full contract review of all incoming orders to ensure that all requirement are met and in accordance with company policies.
  • Review purchase order claims and contracts for conformance with company policies and Quality systems, ensuring that all the requirements of the company's policies and Quality System are implemented and maintained.


  • Prepare quotations for equipment spare parts, which involves interrogating SAP
  • Checking obsolete parts and updating part numbers when required
  • Develop relationships with clients and suppliers, supplying information (technical, sale and marketing) in a timely manner as requested by the client
  • Receive process and acknowledge customer orders. Handle necessary telephone sales queries and attend to customer
  • Perform contract review on received purchase order
  • Project manage supply orders to ensure on time delivery and full compliance to client order
  • Consult catalogues and negotiate with suppliers to obtain prices and specifications of materials/products
  • Review current systems and provide input in relations to continued improvement
  • Organise and plan sales meetings/Team meetings
  • Reporting/KPI's reports
  • Create purchase requisitions
  • Creating picking lists for the workshop
  • Achieve Daily, weekly and monthly production targets to ensure cash-flow profitability through on time delivery.
  • Supervise customer service representative to ensure client requests are responded to and actioned in a timely manner.


  • Must possess a high degree of initiative, with the ability to be promptly and regularly at work
  • Ability to work fluctuating work schedules and extensive work hours required by work loads
  • Computer literate- SAP, Microsoft Office, Outlook and Internet Explorer.
  • Have a good understanding of tenders, contracts, purchasing and logistics
  • Ability to effectively present information and respond to questions from groups of managers or clients.
  • Aptitude to solve practical problems and deal with a variety of variables
  • Capability to interpret a variety of instructions furnished in written ,oral, diagram or schedule form

This is a 12 month contract to cover for parental leave, however this contract has the potential to branch into other areas of the business and can present numerous opportunities.

The Company:
Our client is a global leader in engineering, design and manufacturing of pressure control and flow technologies for the oil and gas industry. Our client works on both onshore, offshore and subsea projects in some of the most remote locations in the world. Their interests in Australia are with offshore, onshore and subsea aspects on mega-LNG and oil projects.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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