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  • Job reference: RMS0213017

Customer Service Representative

  • Sector: Commercial
  • Location: Worthing, West Sussex
  • Job type: Contract
  • Date posted: 05/08/2019
  • Duration: long term
This vacancy has now been filled but please feel free to use the links below to send us your CV or view similar jobs.

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The Role:
Answer first level customer support questions
Understand the whole RMA (return material authorisation) process and use it accordingly.
Resolves customer problems related to repair, logistics and RMA issues. Utilise
SalesForce.com for data input and reporting Utilise
SAP for purchase order processing and invoicing.
Help define and identify support tools and resources.
Duties to include working closely with service and sales team to achieve goals in a timely manner.

Qualifications:
Exceptional, organisation, and customer-service skills
Ability to answer first level customer support questions.

The Company:
Our client is a leader in High-Efficiency "Green" power solutions, including Renewable Energy. With its focus on Renewable Energy and "Green" power solutions, our client has recently established itself as one of the largest provider of Solar Inverters and Electric Vehicle charging infrastructure.

Essential Skills / Qualifications:
Logistics experience
Self-motivated, well organised
Excellent customer service and problem solving skills.
Ability to track multiple open projects
Work well independently and as part of a team
Able to work well under pressure

Desirable Skills / Qualifications:
Familiarity with SAP and SalesForce.com applications.
Statistical Analysis or Database management experience

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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