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  • Job reference: RMS0199626

Electrical Customer Support (Solar and Vehicle Charging)

  • Sector: Power & Energy
  • Location: Worthing, West Sussex
  • Job type: Contract
  • Date posted: 15/01/2019
  • Duration: long term
This vacancy has now been filled.
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The Role:

To provide first line electrical support for Solar and Electrical Vehicle charging customers
Provide "hotline" telephone support during office hours
Answer technical requests from customers, channel partners, representatives or end users via phone and email.
Ensure that the database is maintained to an accurate and excellent standard, with all quotes and opportunities and warranty and non-warranty returned units logged accordingly
Assist the field service team and the project engineer team

Skills -

* Must be highly dependable and have experience or a genuine interest in Solar energy and Electric Vehicle charging
* Must be proactive and customer service oriented Excellent problem solving and critical thinking skills
* Computer-literate in databases, spreadsheets and word processing
* Background in effective time and territory management
* Excellent interpersonal skills
* Excellent organisational skills
* Geographically located in or able to relocate to the appropriate service office
* Able to travel if required
* Some knowledge of computer networking & electrical power systems would be highly beneficial.

The Company:
Our client is a leader in High-Efficiency "Green" power solutions, including Renewable Energy. With its focus on Renewable Energy and "Green" power solutions, our client has recently established itself as one of the largest provider of Solar Inverters and Electric Vehicle charging infrastructure.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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