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  • Job reference: RMS0221064

Technical Support Advisor (Electrical)

  • Sector: Oil & Gas
  • Location: Worthing, West Sussex
  • Job type: Contract
  • Date posted: 07/01/2020
  • Duration: long term
This vacancy has now been filled but please feel free to use the links below to send us your CV or view similar jobs.

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The Role:

To support a Solar panel business in resolving first line technical issues over the phone - electrical/electronic qualification required alongside working in an office environment


* Support customers for RE (Renewable Energy Division) product service within all channels Distribution, Utilities, OEM, EPC
* Provide front line "hotline" telephone support during office hours
* Answer technical requests from customers, channel partners, representatives or end users
* Specification of part number/material to fulfil customer needs
* Ensure that the salesforce/service cloud database is maintained to an accurate and excellent standard, with all quotes and opportunities and warranty and non-warranty returned units logged accordingly
* Maintain and organise local/remote warehouse to a high standard
* Assist the field sales and service team as appropriate

The Company:
Our client is a leader in High-Efficiency "Green" power solutions, including Renewable Energy. With its focus on Renewable Energy and "Green" power solutions, our client has recently established itself as one of the largest provider of Solar Inverters and Electric Vehicle charging infrastructure.

Essential Skills / Qualifications:
Experience in electronics/electrical systems
Power Systems experience desirable

Excellent problem solving and critical thinking skills
Computer-literate in databases, spreadsheets and word processing
Background in effective time and territory management
Excellent interpersonal skills
Excellent organisational skills

* Works effectively under pressure
* Possesses high energy
* Must be highly dependable
* Must be proactive and customer service oriented
* Performs multiple tasks simultaneously
* Committed to frequent deadlines
* Must interface effectively with internal depts. and outside resources
* Works independently and displays sense of urgency
* Must solve complex problems
* Must work with others as part of a team and have excellent interpersonal skills
* Possesses long-term and short-term planning skills
* Must be detail-oriented and very accurate

The Company:
Our client is a leader in High-Efficiency "Green" power solutions, including Renewable Energy. With its focus on Renewable Energy and "Green" power solutions, our client has recently established itself as one of the largest provider of Solar Inverters and Electric Vehicle charging infrastructure.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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