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  • Job reference: RMS0222049

Retention Specialist

  • Sector: Automotive
  • Location: Thailand
  • Job type: Permanent
  • Date posted: 29/01/2020
  • Duration: 1 year
  • Time left:
    d h m s
    (11/03/20)
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The Role:

Major Responsibilities
-Responsible for existing customer retention and Re-agreement process to ensure the achievement of Retention target, re-agreement contract turnaround time, and report.
-To ensure that all target customers have been contacted to offer the appropriate choice of financial re-agreement quotations such as contract prolongation offers to both Hire Purchase and Financial Lease customers, especially contracts with Balloon or RV amount.
-Manage and coordination with relevant departments to close the deal with customers such as Contact Centre, Customer Service, Internal Sales Units, Collection ,Dealer etc.
-Responsible on Customer Verification, process and report on existing customers for Contract Re-agreement.
-Monitor the completeness of re-agreement contract, retrieving the customer signature until contract execution on time.
-Co-ordinate with Local and Central IT team for system enhancement, data fix, test, rollout and implement change

Qualifications:
-Bachelor Degree in Business Administration, Finance or related fields.
-Good Computer literacy skill and English communication (both verbal and written).
-Pleasant personality and strong team spirit and emphasis on intra department skill.
-Effective planning, monitoring and able to manage multi tasks in time line
-Delight Persuasion and Negotiation and Enforcement skill. Strong Analytical, Relative thinking, conflict management, and problem solving

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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