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  • Job reference: RMS0187326

IM Business Partner - Demand & Service Optimisation

  • Sector: Oil & Gas
  • Location: London
  • Job type: Permanent
  • Date posted: 15/11/2017
  • Duration: staff
  • Time left:
    d h m s

The Role:
Purpose of Job /Role Intent:
Oversee the combination and integration of location enablement within the E&PI business; to develop and maintain strong relationships and interaction within the E&PI business as a whole across all levels, with role-players from the other IM functional areas (IM Core, IM BU Cluster, IM Solutions and IM Services) and ICT Providers.
The intent of the Service and Demand Optimisation is to provide the face of IM workplace services to the business, enhancing capability, reducing complexity and standardize IM service delivery between all E&PI global locations through the effective utilisation of Information and Communications Technology (ICT).
This role will focus on the management of demand for IM solutions and for the optimisation of services deployed within the function or business unit for London specific, but in collaboration with other E&PI locations.

Core Elements of the Job

1. Demand Management
* Develop BU Specific operational IM plans aligned to BU & IM Strategy and Tactical planning as well as demand fulfilment capability of IM Services. Balance adherence to group IM and BU strategies
* Prioritize BU tactical plan continuously ensuring projects are removed when others added in accordance with business priorities and focus areas
* Conduct regular reviews of operational and tactical plans and update key stakeholders on changes
* First point of contact with business related to new requirements
* Understand business process and business architecture
* Execute on FEL (which also includes accurately documenting business requirements and developing business case and other pre-gate 3 deliverables)
* Ensure governance to IM project management process is followed

2. Service Optimisation:
* Be key integration point for IM Service delivery interface to Business
* Standardise service across all business unit locations
* Monitor business facing IM KPI's and facilitates service improvement plan with the Service Owners
* Provide feedback and regular updates to IM Services in the service quality and customer experience
* Negotiate customer services and SLA requirements with IM Services
* Handle all service escalation ensuring root cause analysis, remediation and reporting back to customer.(Assist in addressing service delivery complaints and financial discrepancies)
* Identifies an increase or decrease for demand of current ICT services and for new services, and funnels these through the current channels for action (and look for opportunities in BU to leverage IM services to enable the business)
* Analyse, interpret and report on information solutions (e.g. usage of tools, software, applications); Ensure suite of IM services and application are effective and optimally utilized within BUs

Essential Skills / Qualifications:
Required entry Qualifications:
* A Bachelor's degree or equivalent business qualification, MBA an advantage
* Business Analysis certification or equivalent qualification an advantage
* ITIL certification an advantage

Required relevant experience:
* A minimum of 6 years' experience in IT
* Ability to work with diverse stakeholders managing complex environments
* Strong IM/IT knowledge
* Previous experience in global IT service delivery an advantage

Business travel may be required

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

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