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  • Job reference: RMS0178765

ITC Business Applications Lead

  • Sector: Commercial
  • Location: Iraq
  • Job type: Contract
  • Date posted: 17/07/2017
  • Duration: 1 year
  • Time left:
    d h m s
    (14/08/17)

The Role:
Fircroft are seeking a ITC Business Applications Lead for long term contract position in Iraq
Location: Basra
Rotation: 28x28
Accommodation/Flights/food/ Transport: provided
% Travel: up to 50%

Responsibility for People: 3 Local Nationals
ITC has a developing infrastructure that introduces frequent change that needs to be managed effectively. This infrastructure should see significant growth and transformation over the next five years and beyond.
The Business Applications Lead will be responsible for the delivery and support of over 20 applications and DR solutions which are hosted both on site and within cloud based solutions.
Working in a fast-changing environment the Business Applications Lead will be required to lead a team of analysts and data base administrators with specialist skills maintaining trouble free operations, resolving operational issues and delivering projects to agreed costs and timescales, maintaining quality and ensuring compliance with relevant governance, regulations, standards and policies.

Key Accountabilities:
Lead the team providing daily direction to support and delivery activity against agreed priorities.
Coach and develop Iraqi staff through on the job training and progression of formal training, managing, maintaining and deliver the team training plan, promoting personal development of Iraqi's in line with HR policy
Provide end user support and education
Lead activities to recover from incidents and completing subsequent problem management and Root Cause Analysis.
Produce and update application roadmaps including upgrade paths and end of sale/end of support information.
Manage the implementation of project and activity, drafting SoR, monitoring progress, identifying key issues and risks. Take proactive remediation steps when required.
Provide a structured weekly report that monitor progress, Incidents, Projects, Key Activity and Management Information
Agree, document and ensure that technical standards are adhered to.
Agree, document and test standard operating procedure and ensure these are scheduled and completed as required.
Work within applications, other ITC teams and vendors to develop, deploy, monitor, maintain, upgrade, provide data management, systems integration and application maintenance. Support other ITC teams with their solution design and project implementation
Provide budgetary forecast for business case justifications and cost/benefit analyses for IT spending and initiatives.
Manage ITC Invoice Technical Approval and Value of Work Done.
Monitor and manage contract and license termination dates and manage renewal process.
Keep key documentation up to date to including supported applications, access control, CMDB and change requests
Ensure security vulnerabilities are assessed and appropriate action taken
Manage the end to end Release and Deployment process ensuring patching and hotfixes are applied as appropriate, keeping versions per the agreed roadmap.
Use appropriate tools to monitor and manage applications reporting on capacity, performance and optimisation, taking remediation action as necessary
Assist with the procurement process for new contracts drafting SoR, SoW and Technical Questions, being part of a Technical Evaluation Team's.
Develop and maintain excellent relationships with a very diverse group of stakeholders, including Chinese and Iraqi JV partners, users, vendors and IT service organisations, communicating effectively with business process owners, key business users and Project Delivery Managers
Work closely with the Back Office, Telecommunications and Service Desk Teams to ensure effective customer support to the business, sharing information and knowledge wherever possible through process, dialogue, collaborative working.
Assist with defining and maintaining applications related portion of the DR plans, ensuring they are tested on a regular basis.
Manage on going supplier relationships leading or participating in weekly operational reviews and monthly service reviews ensuring contract compliance and maximising value from contracts
Identify and progress continuous service improvement activities.
Identify risks to service delivery, recommend options to address risks and execute approved options.


Experience of:
Procure-to-Pay applications (Maximo preferred)
Financial and Accounting Systems (SUN Financials preferred)
Invoicing Applications (Filenet preferred)
Reporting Applications (Business Objects preferred)
SharePoint
Oracle and SQL databases
NET technologies developing custom applications
Excellent communication skills (verbal and written)
Strong analytical skills
Strong interpersonal skills and able to work with staff at all levels in an organisation
Proactive thinking - the ability to come up with options and solutions
Good attention to detail
Delivery focused
Willing to challenge and be challenged
Motivating, positive, energetic, helpful
Leads by example
Demonstrates strong customer empathy


Desirable Skills / Qualifications:
Desirable criteria & qualifications
ITIL V3 foundation and at least 1 ITIL Intermediate certification, preferably V3 Service Operations.
Experience managing projects
Microsoft Technology Associate - Developer and Database
Knowledge of network infrastructure components

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