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  • Job reference: RMS0220647

Account Co-ordinator

  • Sector: Commercial
  • Location: Hartlepool, County Durham
  • Job type: Permanent
  • Date posted: 18/12/2019
  • Duration: staff
  • Time left:
    d h m s
    (29/01/20)
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The Role:
A vacancy exists within the Customer Service Team based at Hartlepool. You will be working with and supporting the External Sales Team and internal Operations Teams on account management, improvement and control. You will need to be able to work as part of a team, applying your co-ordination skills flexibly across a range of departments. The importance of the account coordinator role should not be underestimated; this position requires an exceptional individual who is able to build effective relationships with customers by providing excellent customer service. Do you have the ability to think on your feet in a fast paced moving environment?

We are looking for a tenacious individual who has the drive, self motivation and determination to succeed?

Inputting and progressing orders through to delivery
Stock Control within customer agreements
Control of customers capacity reservations
Achieving target account OTIF
Agreeing despatch and loading details
Creating and gaining approval of artwork using an in house IT system
Cost Control
Liaising with external account managers in SSS tandems on account plans including : new business, aged stock, new artwork, general account improvements
Reporting data for analysis
Co-ordinate actions with other departments, such as logistic and production, to fulfil
customer expectations on service (OTIF) and ad hoc assistance.
Manage accounts assigned with the aim of maximising their sales volume and profitability.
Maintain the Group´s Management Systems relating to the sales and commercial activity
To attend and contribute to customers review meetings as required
Participate proactively in the problem solving process when analysing customer´s claims and disputes related to Service issues/non conformities
Participate in the definition and be responsible of the implementation of working instructions aimed to improve the efficiency of the customer service team.
To work with internal and external management team to drive and improve customer satisfaction.

Essential Skills / Qualifications:
The ability to communicate effectively both verbally and written
PC Skills : Excel - good, Word - Good, Experience of using a sales system previously would be advantageous
Self motivated and committed with proven organisation and time management skills
Excellent attention to detail
A flexible and adaptable attitude
Able to work under pressure in order to meet tight deadlines
Team orientated
Previous experience of working in a sales environment advantageous

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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