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  • Job reference: RMS0218285

Sales Administrator

  • Sector: Commercial
  • Location: Hartlepool, County Durham
  • Job type: Permanent
  • Date posted: 21/10/2019
  • Duration: permanant
This vacancy has now been filled but please feel free to use the links below to send us your CV or view similar jobs.

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The Role:
To service and administer customer's requirements in a cost effective and timely manner from inception of product, order placement through to delivery.

Responsibilities: Enter orders, acknowledge receipt of order and confirm delivery date, track order from entry to delivery, price quotation, prepare new products/enquires for commercial, to manage artwork, plates and formes/dies on new and amended products including obtaining customer approval, stock management control for stockholding customers and general housekeeping of accounts and products. Effective communication and liaison with customers, suppliers, external sales and all other relevant departments within the organisation.

1) Processing of quotations and enquiries through the design and commercial department.

2) The setting up of new and amended products liasing with design and commercial.

3) Ordering of artwork, plates and forms liasing with studio and services. Chasing customers for purchase order numbers for charges and updating NPD master sheet.

4) To process orders received from customer using adopted procedure for order book management. Acknowledge and confirm delivery date to customer. Orders are to be checked and tracked to make sure they will meet the customers requested delivery date.

5) To liase where required with transport contractors to execute delivery into customer as per requested delivery date in conjunction with despatch.

6) Working with current and up to date SLA, manage customers stock requirements placing replenishments on the system adopting the procedure for order book management. For non-stock management customers making sure that all manufactured product is delivered. Monthly reporting to the Sales Manager, External Account Manager and Customer Service Manager of aged/slow moving stock which is becoming an issue.

7) Complaints/Disputes/Quality Issues to be logged and chased through to resolution using adopted XRT procedure.

8) On time analysis to be completed for each customer along with customer specific data


9) Making sure that all customer details including contacts and telephone numbers are kept up to date on GPT. All orders and replenishments are closed off. The timely dating of replenishments is kept up to date. Services are advised to dispose of forms and dies for discontinued products and GPT product file to be updated to reflect this.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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