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  • Job reference: RMS0212508

Assistant IT Manager (Telecommunication)

  • Sector: Automotive
  • Location: Thailand
  • Job type: Permanent
  • Date posted: 20/06/2019
  • Duration: 3 months
  • Time left:
    d h m s
    (01/08/19)
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The Role:
Responsibilities
* Client Relationship Management
* SLA Management
* Single Point of Contact (SPOC)
* Supervise, Drive Customer Contact Center' Direction
The ability to deal with demanding clients, build consensus and drive collaboration among various service providers is a key success factor in this challenging, yet satisfying, position.
A solid understanding of IT Service Management (ITSM) is imperative to effectively describing incident root-cause, resolution approach, IT governance and related content.


Qualification
* Bachelor's degree in Computer Science, Engineering or related technical field.
* 5+ years' experience in the following Information Technology, mobile telecommunication business.
* IT Service Level Management based on ITIL.
* Experience in IT/Telco Architecture and Application-Server-Database architecture.
* Conducting service improvement programs i.e. to increase quality, effectiveness of changes, and time to market and reduce problems or incidents.
* Good command of English and Thai communication.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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