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  • Job reference: RMS0187458

Front Office Engineer

  • Sector: Engineering
  • Location: Home Based
  • Job type: Permanent
  • Date posted: 20/11/2017
  • Duration: 1 year
  • Time left:
    d h m s
This vacancy has now expired.
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The Role:
SDH/DWDM Transmission network surveillance/monitoring at NOC 24Hours & 7 days a week and follow-up all faults.
Level1 Fault handling & troubleshooting with clients, other NOCs, Field engineer etc., for SDH/DWDM Huawei (U2000), ALU(OMS,eOMS), Siemens (TNMS)
Provide advice on technical & operational issues related to trouble scenarios & urgent temporary solutions to recover the outages.
Review the network to capture any actual/potential network deficiencies that may affect service and/or outage root cause analysis.
Follow escalation procedure and open TT with L2 Support.
Day to day fault analysis and resolution work on 24/7 basis.
Conduct simple MDT/TCN as and when requested by BO.
Notify other NOCs/Client about the planned activities within responsible network.
Daily fault report & network activities/health updates.
Execute PMR schedules as advised by L2.
Configure / Provision services through NMS.
Escalate complex faults for NOC manager and BO.
- Act as Help desk to answer multiple clients inquires about TXM circuits.
Provide outages analysis reports.
Arrange and facilitate sites access for our FM to perform troubleshooting and PMR's

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

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