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  • Job reference: RMS0227260

Customer Service

  • Sector: ICT
  • Location: Saudi Arabia
  • Job type: Contract
  • Date posted: 14/09/2020
  • Duration: 1 year
This vacancy has now been filled.

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The Role:
* Perform remote troubleshooting through diagnostic techniques and pertinent questions
* Support audio and video equipment in conference rooms
* Manage and monitor internal assets to ensure accurate inventory records
* Determine the best solution based on the issue and details provided by customers
* Walk the customer through the problem-solving process
* Direct unresolved issues to the next level of support personnel
* Record events and problems and their resolution in logs
* Follow up on outstanding requests and ensure timely resolution
* Pass on any feedback or suggestions by customers to the appropriate internal team
* Identify and suggest possible improvements on procedures * Bachelor's degree in Computer Science or other computer-related field
* Proven experience as a help desk technician or other customer support role
* Tech savvy with working knowledge of office automation products, databases and remote control
* Good understanding of computer systems, mobile devices and other tech products
* Excellent communication skills

About Fircroft:
Fircroft has been placing people in specialist technical industries for over 50 years, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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