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  • Job reference: RMS0181146

Service Desk Manager

  • Sector: ICT
  • Location: Home Based
  • Job type: Permanent
  • Date posted: 18/06/2017
  • Duration: 1 year
  • Time left:
    d h m s
    (16/07/17)

The Role:
* 5 or more years of related technical and managerial experience in a Service desk environment supporting Desktop, Wide Area Network, and Local Area Network equipment;
* Proven work experience as a Service desk manager.
* Hands on experience with Service desk and remote control software.
* Customer-service oriented with a problem-solving attitude.
* Team management skills.
* Excellent written and verbal communications skills.
* Must be fluent in spoken and written English.
* ITIL V3 foundation or Intermediate certified Experience
* Valid Driving license
DESIRABLE

* Solid technical background with an ability to give instructions to a non-technical audience.
* Knowledge in the use of Remedy v9.x.
* To be fluent in spoken and written Arabic.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

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