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  • Job reference: RMS0196177

Technical Focal Point

  • Sector: Oil & Gas
  • Location: Various Sites
  • Job type: Permanent
  • Date posted: 26/06/2018
  • Duration: permanent
This vacancy has now been filled.

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The Role:
Responsible for the successful delivery of key maintenance contracts with focus on the coordination of repair and engineering activities on behalf of the client.

Key Responsibilities and Specific Accountabilities:
Including but not limited to:
- Promote HSEQ best-practice in all activities
- Ensure compliance with group/business HSEQ/Duty of Care processes and objectives
- Provide a best in class, customer-focused service in a safe, timely and efficient manner
- Manage and co-ordinate workload in order to meet business/client requirements
- Ensure technical and commercial conditions of contract are known and fully adhered to
- Establish, develop and maintain strong working relationships and regular communication with client(s)
- Work closely with other areas of the business to deliver contract requirements
- Facilitate repairs through internal workshops, spare parts supply, third-party activities & engineering requirements
- Produce management/client reports in a timely manner as required
- Utilise internal systems to manage order input, invoicing, job cost interrogation, PO requests, despatch notes/CoCs etc.
- Develop and populate regular financial reports covering invoicing, forecasts, Work in Progress (WIP) etc.
- Conduct WIP reviews (internally & with client)
- Lead quarterly and annual contract performance reviews with client
- Drive On Time Delivery (OTD) performance, manage and monitor contract defined KPIs
- Expedite potential orders to maximise financial performance
- Ensure contract compliance including, appropriate mark-ups, submission of certification, KPI tracking/management, timely invoicing, etc.
- Secure spares supply and projects work
- Attend client maintenance calls, answering pump related questions and providing guidance as required
- Project management of third-party work
- Coordinate offshore field service visits
- Host client visits to Company sites
- Conduct client visits in line with the requirements of the role
- Close out customer complaints/NCRs and warranty claims in a timely manner in line with company and client requirements
- Maintain flexibility and be able to work on projects, assignments and duties as per management requirements

Core Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Interpersonal Skills - Able to communicate and build relationships with a variety of people; can interact positively and work effectively with others; focuses on resolving conflict; keeps emotions under control; has an good awareness of others and can adapt their style to manage different people; remains open and considerate to others' ideas; shows respect and empathy.
Health and Safety Focus - Performs work in a safe manner at all times and observes safety and security procedures; avoids shortcuts that increase health and safety risks to self or others; reports potentially unsafe conditions and potential hazards; encourages and supports others to be safe while at work.
Communication - Speaks clearly and persuasively; listens actively and seeks clarification; asks appropriate questions; able to effectively present and discuss views and ideas; adjusts style and language to meet the needs of audience; shares relevant information; gives constructive feedback to others and is open to receiving feedback.
Delegation - Clearly explains what is required and ensures understanding; matches the responsibility to the person; gives authority to work independently but offers support if requested; sets expectations and milestones; monitors and reviews delegated activities; provides recognition for results; uses delegation appropriately.
Planning/Organising - Prioritises and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organises or schedules other people and their tasks; develops realistic action plans.
Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.
Reasoning Ability - Experienced in the interpretation of engineering drawings and manuals. Capable of developing a working knowledge of contract terms with respect to profit/loss and managing same.
Analytical - Understands and able to break down complex or diverse information; gathers and processes data to identify problems, draw conclusions and propose solutions; able to consider different options and alternatives and make appropriate recommendations; works well with others to resolve problems and implement solutions.
Accountability - Takes responsibility for own actions; delivers on agreed actions and commitments; pro-active and goes above and beyond when necessary to reach goals; keeps stakeholders informed of progress; faces up to problems quickly and directly, seeking speedy resolution.

Essential Skills / Qualifications:
- Preferably degree-qualified in Engineering discipline or HND/HNC-qualified with relevant practical experience (e.g. onshore/offshore maintenance).
- Experience of working within a Contract/Technical Support/Project engineering environment.
- Strong working knowledge of the repair/build methods and/or operation of rotating machinery (preferably pumps) and systems.
- Candidates with relevant, alternative education/experience to that listed above may be considered.
Computer Skills:
- Excellent IT skills with sound knowledge of Microsoft Office packages and experience in the use of ERP, Quality and Document Control systems.

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