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  • Job reference: RMS0181879

Vocera System Administrator

  • Sector: Commercial
  • Location: Qatar
  • Job type: Contract
  • Date posted: 04/07/2017
  • Duration: 2 years
  • Time left:
    d h m s
    (01/08/17)
This vacancy has now expired.

The Role:
* Maintain multiple databases, establish and document processes for maintaining data integrity; work with clinical departments to keep various database entities up-to-date
* Administer servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices
* Control devices: maintain accurate inventory records; manage the RMA process and spares pool; document all processes
* Train users to use Vocera products and systems effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees and refresher training
* Assist with advanced training and support for super users and clinical educators
* Assist with 'train the trainer' sessions to clinical educators creating a sustainable training process post-contract
* Provide on-site support for reporting and resolving end user issues, including issues with equipment, database and training and answer end user questions
* Provide on-site support for troubleshooting, resolving and reporting technical issues to the appropriate support organization; collaborate with Technical Support and the customer's support organization to resolve technical issues; maintain clear documentation on status and resolution of issues using chosen case management software
* Review reports with customer stakeholders; identify opportunities to improve performance and adoption and take action on implementing the improvements
* Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer's guidelines

The Company:
Our company empowers integrated, intelligent communication for mission-critical workflows in healthcare, hospitality, energy, retail and other mobile work environments. They are widely recognized for developing smarter ways to communicate that improve patient and customer satisfaction.

Essential Skills / Qualifications:
* BA or BS in a business, MIS or technical field or equivalent experience
* 4+ years related systems administration experience
* Prior experience managing a Vocera system, and/or training Vocera users preferred
* Experience providing training in a healthcare environment
* Experience with server maintenance and Windows Server operating system software and best practice
* Experience with clinical workflow analysis or process design
* Experience managing a database-driven system
* Experience supporting clinical end users
* Highly proficient with MS Office, especially Excel
* Demonstrated success in delivering excellent customer support
* Experience with Cisco wireless networks and equipment preferred

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

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