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  • Job reference: RMS0182857

Senior eBusiness Support Engineer

  • Sector: ICT
  • Location: Kuala Lumpur
  • Job type: Permanent
  • Date posted: 27/07/2017
  • Duration: 1 year
This vacancy has now expired.
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The Role:
* Ensure the availability of managed eBusiness Applications for use with regular customer and operational KPI adherence reviews as defined by the business.
* Monitor, support and troubleshoot implementations within the Axis service.
* Interpret XML/EDI and proprietary document standards definition.
* Provide Level 2 and Level 3 support for the hosted Axis environment and application.
* Application and system management tasks e.g. application monitoring, system queue operation, optimisation of processes, execution of patch and\or code migration.
* Perform evaluation for root cause of Incidents and instigate actions to correct both the Incident and the underlying cause.
* Maintain the documentation and processes of managed for administration and support.
* Comply with existing Cloud Services Change Management procedures internally and provide required management of external customer change management procedures.
* Ensure all activities are in line with the Cloud Services business direction for globalization and consistency between operational groups as defined by Cloud Services Management.
* Management of minor projects under a defined project scope and formal project framework.

Essential Skills / Qualifications:
* Degree qualified in Information Technology, Business or Commerce with a focus on Application Architecture or IT Systems, or equivalent industry experience

Minimum 6 years' experience, including but not limited to:
* Java/J2EE development
* JBoss Application Server
* XML and/or EDI and related standards
* SQL programming
* Development and Support of B2B applications and\or environments
* Experience in source code management tools and procedures
* Experience in IT Service Delivery Role
* ITIL Certification at Foundation level

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft Tanjung Sdn Bhd (Co. Reg. No: 1103286-X)

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