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  • Job reference: RMS0182256

Service Desk Specialist

  • Sector: ICT
  • Location: Kuala Lumpur
  • Job type: Permanent
  • Date posted: 13/07/2017
  • Duration: 1 year
  • Time left:
    d h m s
This vacancy has now expired.
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The Role:
* Attend to all customer ITO requests including desktop support and Application requests in a timely manner and within SLA and KPI time frames.
* Ensure that all interactions with Customers are pleasant and professional, while following ABB standard call and ticket handling procedure.
* Ensure an accurate report of the resolution is documented in the call history including knowledge articles or technical documenters used in the resolution.
* Maintain a professional level of knowledge of information technology issues in a dynamic environment.
* Ensure completion and achievement of all allocated development, training, audit and administrative tasks within the set time frame.
* Demonstrate self-motivation in managing self-training initiatives (self-study).
* Make significant contribution for continuous improvement of designated Cloud Services processes as they relate specifically to the global support
* Adhere to ALL processes, procedures, work instructions and knowledge base articles, NOT bypassing any steps or stages within the document.
* Build professional relationships with all stakeholders and develop a positive reputation for all Global Support internal to ABB and externally.
* Ensure that safe working procedures and practices are followed always, attend required health, safety and environment training, report injuries, incidents, hazards and near miss events.
* Model safe work behaviors in all aspects of work and actively identify hazards and risk controls.

To be considered for this role, you should possess a Bachelor's Degree/ Post-Graduate Diploma/Professional Degree in Commerce/Business Information Systems/ Information Technology/Computer Science and have 3+ years of experience in network protocols, particularly TCP/IP and exposure to Wide Area Networks. The role will ideally suit someone with experience in analysis/troubleshooting skill in Windows XP, 7 and 8, Microsoft BackOffice Products (SQL, Exchange & SMS), Citrix Metaframe and Windows TSE, LAN⁄WAN and hardware infrastructure. Certification of the latest major releases of MS products (e.g., Windows 7 & 8) and knowledge of major vendor server, hardware and equipment break fix methodology is a must. Working knowledge of security management including but not limited to firewall configuration and RSA tokens is required.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft Tanjung Sdn Bhd (Co. Reg. No: 1103286-X)

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