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  • Job reference: RMS0223037

Technical Support Manager

  • Sector: Oil & Gas
  • Location: Thailand
  • Job type: Permanent
  • Date posted: 20/02/2020
  • Duration: 1 month
We're sorry this position has now been filled.

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The Role:
1. Responsible for both inside and outside office on technical support for products and applications. Provides product information, troubleshooting of oil analysis and other technology related tasks to support front line sales. Acts as technical consultant to sales, A"go to" person for all technical related matters. Provides troubleshooting in the field together with sales team and customers.
2. Coordination role between technology, field sales and customers on product stewardship, product integrity related issues and general quality concerns. Uses incident reporting tools that are identified for Thailand, Laos and Cambodia and prepare report to regional product stewardship.
3. Monitors competitive product information and feeds to marketing and technology. Source of customer information on types of product and application inquiries. Issues Technical Letter as customer needs.
4. Identifies up-sell and value enhancement opportunities. Follow up a potential sales leads, supports value-based selling.
5. Involves in customer and frontline sales representative training on product and application fundamental. Support sales team on used oil data analysis. Provides face to face technical training and competency development to sale team.
6. Finished Lubricants representative for sales and marketing part for ISO 9001 certification.
7. Manage product trial runs to demonstrate proof of performance.
8. Acts as company representative dealing with outside organizations including Ministry of Energy, Thailand Industrial Standard Institute as well as NGO for all technical related matters.

Essential Skills / Qualifications:
Bachelor degree in Science, Engineering (mechanical or Chemistry
At least 8 years of experiences with Lubricants, additive and chemical industries is preferable.
Strong leadership, organization skill, strategic thinking and analytical skill.
Proficient in MS PowerPoint, Word and Excel
Strong communication in English and Thai

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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