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  • Job reference: RMS0178368

Accounts Director (Telecom)

  • Sector: ICT
  • Location: Beirut
  • Job type: Permanent
  • Date posted: 11/04/2017
  • Duration: permanent
  • Time left:
    d h m s
    (09/05/17)
This vacancy has now expired.

The Company:
Our client is a leading provider of mobile financial and value added services.

The Role:
o Account Team Management
o Ensure accurate business performance reporting, data quality, KPI's on a daily, weekly and monthly basis.
o Manage Account managers on a daily basis and ensure they got their tasks done
o Implement strategies and targeted actions that increase customer base, drive sales and business KPIs
o Monitor and improve Customer Engagement
o Supervise, train and coach the local key account managers
o Monitor all Accounts marketing campaigns and ensure they are executed
o Ensure Business targets are met and revenues are optimized to meet company targets
o Ensure Optimal cash flow and invoices and collections done on time
o Manage Client relationship
o Manage senior account relationships
o Travel and meet senior account stakeholders from time to time
o Ensure all client relationship is at the optimal levels and manage the account manager accordingly
o Build, Analyze and share market and customer reports
o Support and enhance a Company Customer centric culture at regional level
o Share customer knowledge and insights through an effective information flow

Essential Skills / Qualifications:
o Minimum of 7 years experience in Telco, VAS, solid experience in Client Relationship Management
o A solid team manager and an Organized Manager
o Experience handling multi cultural staff and multiple regions
o Degree holder in Engineering, Marketing, Business or related discipline preferable
o Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
o Dynamic, passion for the VAS Telco industry and knowledge of the market/competitors
o Commercial awareness and strong business acumen
o Strong analytical and numerical skills
o Strong verbal and written communication skills and excellent organizational skills
o Proficiency with Microsoft Office, in particular Excel and CRM systems
o Fluency in English ( Arabic and French are a plus )

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

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