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  • Job reference: RMS0190236

Production Application Specialist

  • Sector: Oil & Gas
  • Location: Miri
  • Job type: Contract
  • Date posted: 06/02/2018
  • Duration: 1 year
  • Time left:
    d h m s
This vacancy has now expired.
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The Role:
Key Responsibilities:

▪ End-to-end operational support for key applications, potentially in collaboration with vendors.
▪ Other application support and issue resolution/escalation for other supported applications, as required.
▪ Register issues and requests to support queue through ticketing system according to business criticality.
▪ Escalate issues to other parties internally or externally if needed, take ownership of the issue and ensure the solution deliver in a timely manner.
▪ Use end-to-end ITIL processes and tools to manage incidents and awareness of problems, changes, assets, and service interruptions.
▪ Align, plan and communicate maintenance tasks with stakeholders.
▪ Develop, test, and deploy enhancements existing applications to fulfill end user requirements.
▪ Lead testing activities against various changes to the application / infrastructure services through the Development, Test, Staging environments and performs Post-Production testing to ensure technical changes have been correctly applied.
▪ Participate in project activities such as User Acceptance Testing, documentation review, etc.
▪ Participate and contribute to knowledge management process by documenting new issues and process in knowledge repository and share to the team as knowledge sharing session.
▪ Execute request management process as per documented in work instructions and comply with the required controls for request raised.
▪ Execute user access management process as per documented in work instructions and comply with the required controls for User Access Management.
▪ Align people from business, infrastructure, supplier and other teams internally and externally on objective, expectation and requirement.
▪ Ensure compliance with Environmental Control and Data Privacy controls as applicable to Information Risk Management.
▪ Oversee the operational planning and execute change/release management, capacity and service monitoring across multiple applications.
▪ Plan and perform Disaster Recover and Restore/Backup test.


▪ Minimum Education or Certification: Bachelor's degree in Computer Science, Information Systems, or other related discipline.

Working Experience:

▪ Typical years of experience. 3-5 years of work experience in application support or IT development.
▪ Experienced with ITIL Incident Management, Problem Management, Service Desk, and functional understanding of the other ITIL-related process (e.g. Service Level, Change and Release management).
▪ Operational understanding and experience with IT infrastructure including servers, networking, use of Active Directory groups. Must be able to use basic troubleshooting tools to determine if issues are related to infrastructure or the application itself.
▪ Able to document application and infrastructure environment using common tools (Word, Excel, Visio).
▪ Experienced in ASP.NET, Oracle SQL, IIS, and basic infrastructure.
▪ Experienced in Osisoft PI, PI-AF configuration & setup (PI Analytics), PI Event frames configuration & rule setup, PI Vision, general MS SQL knowledge to connect data from SQL database into PI-AF linked tables.

Other requirements:

▪ Preferable if candidate has experience with system administration, defining technical policies, installing and upgrading servers and database administration
▪ Language: Fluent in English and Bahasa Malaysia (oral and written).
▪ Good interpersonal skills with experience in building credibility with customers.
▪ Proven ability to engage and deliver.
▪ Enthusiastic and creative approach to problem solving.
▪ Demonstrated ability to work multiple assignments simultaneously.
▪ Highly responsive, customer-focused, yet is able to provide a differentiated service response for user requests/issues depending on the application.
▪ Strong problem analysis and trouble-shooting skills.
▪ Very good learning attitude.
▪ Strong relationships with others involved in providing end-to-end support (infrastructure, supplier, etc.)

This role will be based in Miri, Sarawak.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft Tanjung Sdn Bhd (Co. Reg. No: 1103286-X)

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