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  • Job reference: RMS0196214

Desktop Support Analyst

  • Sector: Commercial
  • Location: Aberdeen
  • Job type: Contract
  • Date posted: 27/06/2018
  • Duration: 12 months
  • Time left:
    d h m s
This vacancy has now expired.
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The Role:
The role is for a Service Desk & Desktop Support Analyst with relevant experience to play a key role in the delivery and support of this growth in our business.

Context for the role:

This support role is working with users in multiple businesses and across multiple locations, remote and desk-side support. Hardware is a mix of HP and DELL Desktop and Laptop computers. Windows 7 o/s (soon to migrate to windows 10). Office Suite 2016, o365, ie11, many bespoke client applications designed for the petrochemical industry.

This role covers both 1st Line Service Desk support and 2nd Level Desktop Support, so the candidate will have to have excellent telephone and incident/request logging skills as well technical ability.

Principle Accountabilities:

* 1st level call handling, incident/request logging
* Remote and Desk-side technical assistance/support for users
* Client Machine build and deployment
* Active Directory Administration
* Client application install and support
* o365 Administration

The candidate must be able to drive and if required travel to remote sites

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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