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  • Job reference: RMS0227170

IT Process & Performance Analyst

  • Sector: Recruitment
  • Location: Saudi Arabia
  • Job type: Contract
  • Date posted: 10/09/2020
  • Duration: 12 month
This vacancy has now been filled.

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The Role:
Fircroft Arabia is looking for *Senior IT Process & Performance Analyst* for one of our client (Semi Government) located in Riyadh Saudi Arabia.

Job Description:
Collect, review, and design all IT related processes.

Qualifications:
* Bachelor Degree of Computer Science.
* Certified ITIL Expert.
* Certified ISO 20000.
* Certified Cobit.

Responsibilities:
* Collect & Define IT Processes.
* Work with cross-functional IT teams to design, develop, and integrate IT processes & procedures utilizing best practices & industry standard frameworks.
* Work with cross-functional IT teams to find areas of improvement in existing processes, to be updated accordingly.
* Work with cross-functional IT teams to automate well-established IT processes.
* Investigate & select technologies.
* Define the proper metrics and KPIs in evaluating service delivery quality and performance levels.
* Develop the proper Metrics and KPIs for IT process.
* Develop required reports for top management.
* Conduct organizational (Process, People, Asset) Assessment.
* Provide insight and advice on emerging process and control framework.
* Conduct the annual IT audit and report to relevant stakeholders as required.

Requirement:
* Has sufficient experiences in the field of ITSM.
* Has sufficient experiences in the field of IT governance.
* Has a good background in the field of IT infrastructure.
* Has a good background in the field of development frameworks.
* Experience working in a highly complex environment.

Technical Skills:
* Comprehend ITSM tools in the market.
* Excellent in making reports.
* Excellent in written & communication and also in preparing presentations.
* Good analytical skills to be able to identify trends or root causes

About Fircroft:
Fircroft has been placing people in specialist technical industries for over 50 years, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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