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  • Job reference: RMS0219339

Account Manager - Oil & Gas

  • Sector: Oil & Gas
  • Location: Trinidad and Tobago
  • Job type: Contract
  • Date posted: 14/11/2019
  • Duration: 1 year
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The Role:
Roles & responsibilities:

* Serve as the lead point of contact for any and all customer account management matters.
* Building and maintaining trusted, long lasting client relationships.
* Overseeing customer account management, including assisting in negotiating contracts and close agreements to maximise profit.
* Liaise with cross-functional internal teams to improve operational and cost efficiencies.
* Clearly communicate the progress of monthly/quarterly activity and revenue difference to internal stake holders.
* Ensure timely and successful delivery of our in-house solutions according to customer needs and objectives.
* Develop new business with existing clients and identify areas of improvement to meet revenue targets set if any.
* Assist in forecasting and ensure tracking of Key account metrics (Quarterly/Annually, etc)
* Assist with challenging client requests or issue escalations as needed.
* Ensure all costs incurred are captured on Client Cost Trackers.
* Liaise with Finance on Weekly Cost Trackers and ensure there are no discrepancies.
* Ensure cost plus quotes are signed off and sent to client on a regular basis.
* Ensure you are present for all client site visits especially from key client focal points.
* At all times ensure safe working practices throughout the operation in compliance with company procedures and HSEQ guidelines
* To ensure that service delivery is in accordance with contracted scope of work and/or service level agreements. Capture all data utilising eLogistics suite via the Control Tower team and other teams to present KPI's agreed as per the SLA's.
* Support Control Tower Team lead for ensuring that staff are fully trained and competent in the execution of all tasks.
* Fully support a culture of performance management throughout the business where all people are assessed for competence and appraised on a regular basis.
* Confront issues of performance for both in terms of capability, accuracy of data and timeliness in an effective manner staying within the company policy and guidance from HR.
* Ensure the business unit is operating within all legislative parameters and corporate governance procedures, processes and company policy.
* Work collaboratively with HR to ensure that personnel are hired in accordance with the company's recruitment and selection policy.
* Conduct regular meetings with Control Tower Team lead and Delivery team managers.
* Act as a focal point for all client meetings ensuring you have required team members are present in the meeting to answer all client queries.
* Assist in review and developing company procedures, Work instructions and Process maps working closely with Control Tower Team Lead.
* Conduct regular client and site visits and cascade the relevant information to key stake holders internally.
* Understand client contracts and work towards cost optimisation and operational efficiencies.
* Any other duties as directed in support of business by Head of Account Management and Control Tower.

Qualifications and experience

1. Minimum qualification, management degree
2. PMP certified or project management related
3. Experience in Business development and Commercial management
4. Understanding of Contract types and contracts management
5. Microsoft projects trained
6. Over 15 years' experience in oil and gas
7. Client Interface Management experience
8. Development and management of KPI's
9. Must understand logistics and supply chain management
10. Must understand the operations function and be able to integrate the teams
11. Must have understanding of Customs and agency function
12. Sound analytical skills
13. Strong negotiation skills

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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