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  • Job reference: RMS0215281

Business Analyst

  • Sector: Commercial
  • Location: Trinidad and Tobago
  • Job type: Contract
  • Date posted: 14/08/2019
  • Duration: 1 year - renewable
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The Role:
The Business Analyst is the key member of the eSystems and data management/reporting team. The role is the primary interface between the operations, application technical support, business intelligence and account management teams regarding eSystem usage and data reporting.
The role provides vital support and interface between all eSystems app users and the technical support teams. The Business Analyst is also the eSystems administrator who reviews all eSystems daily and ensures the timeliness and accuracy of all inputs and outputs of the various eSystems used within the business such as eCCU, eCargo, VOR Receipt, Wels and Power BI among others used. Responsible for monitoring the usage and for data quality of all the eSystems to achieve the data driven model while generating recommendations for increasing overall system efficiency.

Roles & responsibilities:
* Ensure on a daily basis that the number of voyages, outbound and inbound lifts per voyage is accurately reflected in eCargo and to assist app users in correcting any data inaccuracies by using multiple methods. Must review voyage information in depth to identify any discrepancies and take necessary corrective actions. Performing root cause investigations on any system issue identified then define clear corrective actions. Proactively reaching out to relevant teams with plans in line with the continuous improvement philosophy.
* Ensure all eSystem data is entered on time and in full by the various app users and that the dataset in all eSystem applications are kept up to date in a timely manner. Where eSystems are not up to date escalation and follow up is needed to relevant manager to action until resolution.
* Proactively assist eSystem app users with correcting various system issues that may occur on a daily basis by liaising with various teams until resolution. To be liaison between app users, management and eSystems technical support teams
* Chairperson for the eSystems weekly meeting and maintains the action tracker with responsibility for following up effectively to ensure quick closure to open or critical items - escalating where needed
* Develops procedures and process maps for usage of the eSystems when need arises.
Focal point for the display screens where all critical applications are shown including ensuring all screens remain active and that any data that is needed is shown there and kept up to date at all times. Liaison with IT department regarding any issues relating to these screens and assisting with the configuring of IT equipment for the data set shown on there.
* To conduct periodic eSystems training sessions and refreshers at various sites to enforce proper use of the eSystems within the business.
* To contribute to system development by assisting with testing of new applications and obtaining of relevant data set for incorporation of these new applications.
* To collate, analyse and present data including but not limited to weekly, monthly, quarterly KPI reports with emphasis on interrogating the correctness of source data through various data management techniques such as matching, calculation validation etc. Develops bespoke reports and assists managers in developing performance review presentations.
* Develops and implements new methods and strategies to generate reports as requested by management s to show key data sets which influence operating costs and efficiency such as weekly base plan deviations, berth utilization, quayside crew utilization, truck utilization, vessel utilization and delay trending. Present findings, trends and translate precise data into an understandable document and power point presentations.
* Any other duties as directed in support of operational reporting

Qualifications and experience
Demonstrate strong team building skills and problem-solving ability.
Excellent communication skills.
Ability to develop and sustain collaborative relationships at all levels within the organisation across the supply chain.
Demonstrate a good understanding of business operations and associated information with previous exposure and interaction with interconnected business intelligence data streams
Experience in generating of KPIs reports and setting up of systems to gather information
Experience with working with and manipulating large databases
Experience with web-based logistics applications
Extended experience and exposure in a similar role in oil and gas industry, supply base operations including quayside operations, marine coordination and vessel scheduling.
Ability to work on own initiative on continuous improvement oriented activities and collaborate/work with a team with focus on specific assigned deliverables
Ability to be versatile and adaptable to change.
Ability to cope in a dynamic environment, whilst working with multiple issues at the same time, and ability to deal with setbacks.
Good interpersonal and communication skills.
Ability to proactively influence stakeholders.
Demonstrate a track record of driving/delivering innovative solutions to deliver efficiency, improve safety and reduce costs.
Primary focus on safe, efficient and effective supply operations at all times
Ability to cope and maintain focus while reviewing and manipulating data for long periods
Ability to use systematic approaches to determine where data errors may occur as well as communicate and implement corrective strategies with the relevant leads.
Determined to do things right the first time and to show excellent attention to detail.

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