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  • Job reference: RMS0221674

Customs & Agency Manager

  • Sector: Oil & Gas
  • Location: Trinidad and Tobago
  • Job type: Contract
  • Date posted: 20/01/2020
  • Duration: 1 year
  • Time left:
    d h m s
    (02/03/20)
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The Role:
Customs & Agency Manager

1. Plan, organize, direct, control and evaluate the activities of Customs and Agency departments in CARICOM region
by managing and mentoring. Occasional travel to CARICOM regions is required.

2. Roles & responsibilities:

* Key focal point to Customs and Agency business expansion and efficiency improvement.
* Managing Customs and Agency department daily activities in line with Customs and Excise division guidelines, regulations, legislation and company policy in all areas of CARICOM business unit.
* Ensure that the Port Agency's operations are carried out accordingly to the same legal provisions and ethical codes that govern the activities of the Port Agents and Ship Brokers.
* Monitor regulatory and legislative changes to ensure that the company is complying with all government agencies and local laws/legislations.
* Building and maintaining a strong working relationship between the shipping agency and clients, affiliates and other commercial/govern bodies.
* Work closely with all internal department leads to seek mutually benefitting process improvements to drive productivity and implement best practices in relation to Customs and Agency departments.
* Providing guidance on customs laws, regulations to internal, external customers and staff including but not limited to duty and tax advice.
* Develop and implement all Customs and Agency processes and procedures are up to date for all CARICOM region and uploaded in "Clients" Business Management System (BMS).
* Work closely with HR in recruiting the ''crème de la crème'' in Customs and Agency environments, provide relevant training and development to ensure talent is retained. Ensure JD's are created and distributed in a timely manner, goals and objectives set and managed via quarterly performance reviews followed by year-end review.
* Work closely with procurement and proposals in building Customs and Agency rate structure for new tenders, internal control for profit margin at account level and producing timely backups for billing to Shared services team (SSC).
* Ensure all relevant Customs licenses and bonds are renewed in a timely manner to avoid any penalties.
* Maintain visibility of import/export activities and workflow systems for proper use and filing.
* Research and resolve customer complaints on customs and agency related issues.
* Attend managerial meetings and chair Customs and Agency daily/weekly/monthly meetings.
* Provide KPI's to senior management as requested on a timely manner to give an overall picture of Agency & Customs business detailing leading and lagging indicators including high-level operations.

3. Performance Measure

* Customer satisfaction (external & internal)
* Shipments traceability and turnaround time
* Delivery against SLA and contractual obligations
* Business expansion and Profitability
* Cost tracker accuracy and R2P
* Team training and retention
* Liability
* Safety performance
* On time reporting to senior management


4. Qualifications and experience

* Managerial experience in Customs, Ship agency and Freight forwarding environments (Minimum 3 years)
* Management degree preferably in Supply Chain Logistics
* Qualification and knowledge in Marketing, Sales and Accounting
* 15 years of experience in the Marine Agency and Customs sector
* Accredited Customs broker's license
* Experience of Microsoft Office packages

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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