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  • Job reference: RMS0196499

Key Account Manager

  • Sector: Sales
  • Location: Trinidad and Tobago
  • Job type: Contract
  • Date posted: 03/07/2018
  • Duration: 1 year
This vacancy has now expired.
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The Role:
1. Roles & responsibilities:

* Serve as the lead point of contact for any and all customer account management matters.
* Building and maintaining trusted, long lasting client relationships.
* Overseeing customer account management, including assisting in negotiating contracts and close agreements to maximise profit.
* Liaise with cross-functional internal teams to improve operational and cost efficiencies.
* Clearly communicate the progress of monthly/quarterly activity and revenue difference to internal stake holders.
* Ensure timely and successful delivery of our in-house solutions according to customer needs and objectives.
* Develop new business with existing clients and identify areas of improvement to meet revenue targets set if any.
* Assist in forecasting and ensure tracking of Key account metrics (Quarterly/Annually, etc)
* Assist with challenging client requests or issue escalations as needed.
* Ensure all costs incurred are captured on Client Cost Trackers.
* Liaise with Finance on Weekly Cost Trackers and ensure there are no discrepancies.
* Ensure cost plus quotes are signed off and sent to client on a regular basis.
* Ensure you are present for all client site visits especially from key client focal points.
* At all times ensure safe working practices throughout the operation in compliance with company procedures and HSEQ guidelines
* To ensure that service delivery is in accordance with contracted scope of work and/or service level agreements. Capture all data utilising eLogistics suite via the Control Tower team and other teams to present KPI's agreed as per the SLA's.
* Support Control Tower Team lead for ensuring that staff are fully trained and competent in the execution of all tasks.
* Fully support a culture of performance management throughout the business where all people are assessed for competence and appraised on a regular basis.
* Confront issues of performance for both in terms of capability, accuracy of data and timeliness in an effective manner staying within the company policy and guidance from HR.


2. Qualifications and experience

* Demonstrate strong team building skills and problem solving ability.
* Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.
* Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level
* Good experience with CRM software's, MS Projects, Six Sigma and MS Office (particularly MS Excel)
* Experience delivering client-focused solutions to customer needs
* Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
* Excellent listening, negotiation and presentation abilities
* Strong verbal and written communication skills
* BA/BS degree in Business Administration, Sales or relevant field
* Excellent communication skills.
* Ability to develop and sustain collaborative relationships at all levels within the organisation across the supply chain.
* Able to demonstrate the ability to effectively manage and motivate teams to get results and meet service delivery requirements.
* Able to interface effectively with customers at an operational level and to both meet and manage customer expectations.
* Commercially and contractually aware with the ability to create and manage budgets within financial parameters
* A strong set of personal values which match those of the organisation and the vision of the business are essential.
* Cost and Operational Leadership.


3. Job Specific Competencies

 Extended experience in a similar role in supply base operations including quayside operations, marine coordination and vessel scheduling.
 Ability to work on own initiative and collaborate/work in/with a team.
 Ability to be versatile and adaptable to change.
 Ability to cope in a dynamic whilst working with multiple issues at the same time, and to deal with setbacks.
 Good interpersonal and communication skills.
 Ability to make decisions and influence stakeholders.
 Demonstrate a track record of driving/delivering innovative solutions to deliver efficiency, improve safety and reduce costs.
 Mind set to do things right first time and to show sufficient attention to detail.
 Clear understanding of the implications of adverse environmental and weather conditions on offshore vessel operations.
 Primary focus on safe, efficient and effective supply operations at all times.
 Fluent in spoken and written English and be able to communicate clearly and effectively in English via marine VHF radio, satellite telephone or other marine communication systems, as required.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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