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  • Job reference: RMS0210606

Senior Account Manager

  • Sector: Oil & Gas
  • Location: Trinidad and Tobago
  • Job type: Contract
  • Date posted: 10/05/2019
  • Duration: 1 year (renewable)
  • Time left:
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The Role:
The Account Manager holds a key position as a client focal point. They will focus on maximising the utilisation of all resources in the delivery of service level agreements and play a key role in ensuring KPI statistics are populated in a timely manner for client meetings. The job holder will also demonstrate good leadership at all times and provide guidance, support for all direct and indirect reports for the team as a whole. Ingrain and exhibit company values and behaviours and lead by example.

Roles & responsibilities:

* Serve as the lead point of contact for any and all customer account management matters.
* Building and maintaining trusted, long lasting client relationships.
* Overseeing customer account management, including assisting in negotiating contracts and close agreements to maximise profit.
* Liaise with cross-functional internal teams to improve operational and cost efficiencies.
* Clearly communicate the progress of monthly/quarterly activity and revenue difference to internal stake holders.
* Ensure timely and successful delivery of our in-house solutions according to customer needs and objectives.
* Develop new business with existing clients and identify areas of improvement to meet revenue targets set if any.
* Assist in forecasting and ensure tracking of Key account metrics (Quarterly/Annually, etc)
* Assist with challenging client requests or issue escalations as needed.
* Ensure all costs incurred are captured on Client Cost Trackers.
* Liaise with Finance on Weekly Cost Trackers and ensure there are no discrepancies.
* Ensure cost plus quotes are signed off and sent to client on a regular basis.
* Ensure you are present for all client site visits especially from key client focal points.
* At all times ensure safe working practices throughout the operation in compliance with company procedures and HSEQ guidelines
* To ensure that service delivery is in accordance with contracted scope of work and/or service level agreements. Capture all data utilising company software.
* Fully support a culture of performance management throughout the business where all people are assessed for competence and appraised on a regular basis.
* Confront issues of performance for both in terms of capability, accuracy of data and timeliness in an effective manner staying within the company policy and guidance from HR.
* Ensure the business unit is operating within all legislative parameters and corporate governance procedures, processes and company policy.
* Work collaboratively with HR to ensure that personnel are hired in accordance with the company's recruitment and selection policy.
* Act as a focal point for all client meetings ensuring you have required team members are present in the meeting to answer all client queries.
* Ensure Power BI data is validated
* Conduct regular client and site visits and cascade the relevant information to key stake holders internally.
* Understand client contracts and work towards cost optimisation and operational efficiencies.
* Any other duties as directed in support of business by Management.

Qualifications and experience:

* Demonstrate strong team building skills and problem solving ability.
* Proven work experience as an Account Manager, Sales Manager or relevant role.
* Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization.
* Good experience with CRM software's, MS Projects, Six Sigma and MS Office (particularly MS Excel)
* Experience delivering client-focused solutions to customer needs
* Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
* Excellent listening, negotiation and presentation abilities
* Strong verbal and written communication skills
* BA/BS degree in Business Administration, Sales or relevant field
* Excellent communication skills.
* Ability to develop and sustain collaborative relationships at all levels within the organisation
* Able to demonstrate the ability to effectively manage and motivate teams to get results and meet service delivery requirements.
* Able to interface effectively with customers at an operational level and to both meet and manage customer expectations.
* Commercially and contractually aware with the ability to create and manage budgets within financial parameters
* A strong set of personal values which match those of the organisation and the vision of the business are essential.
* Cost and Operational Leadership.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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