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  • Job reference: RMS0184121

Operations Engineer (Big Data Solutions)

  • Sector: ICT
  • Location: Hungary
  • Job type: Permanent
  • Date posted: 28/08/2017
  • Duration: 11 months
This vacancy has now been filled.

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The Role:
Key SPoC between Customer and the company from an ongoing Product Operations perspective for the assigned customer accounts
Weekly/Regular round-up meetings with OpCo IT and Business w.r.t Operational Issues as well as New Requirements/Rollouts
Work towards analysis and resolution of Operational Issues at an L1/L2 level within the defined SLAs.
Escalation of unresolved issues to backend SME/L3 team as necessary and follow-up until closure.
Responsible for Change Management onsite (Deployment of new patches/releases with support from backend teams as necessary)
Training/Handholding of OpCo Operations team is it is required as part of Scope of work
Liaising with Sales & Account Mgmt, BAs/BA Lead, Service Delivery Manager w.r.t new requirements/change requests.
Ability to manage 2-3 Customers/installations in same or nearby countries and willingness to travel on short notice to assigned countries/customers locations.

The Company:
Our client is an International data analytics software product company

Essential Skills / Qualifications:
Technical graduate/ Diploma with higher experience
Telco Software application/ VAS /operation/delivery/support experience
Internal/External stakeholder engagement is a MUST
Knowledge of IT/ telecom domain
ITIL processes
Telecom U&R/Campaign Mgmt desirable

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

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