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  • Job reference: RMS0219102

Desktop Support Engineer

  • Sector: Automotive
  • Location: London
  • Job type: Permanent
  • Date posted: 08/11/2019
  • Duration: permanent
  • Time left:
    d h m s
    (20/12/19)
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The Role:
Works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests.
Job Duties:
* Install PCs, laptops, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
* Provides advice and guidance to colleagues regarding incidents
* Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
* Identify, log and resolve technical problems with software applications or network systems
* Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
* Ensure that work is carried out within agreed service levels and in accordance with department guidelines
* Create, maintain, and distribute reports of progress to senior leadership
* Migrating servers from Windows XP to Windows 7 or higher platform
* Maintain client databases with up to date solutions and clear record of activities
* Explain and document technical issues in a clear way to clients

Essential Skills / Qualifications:
* Excellent Customer Service in Face-to-Face,
* Good Language and Communications Skills
* Problem-Solving
* Good Understanding of Computer Support and Troubleshooting,
* Knowledge of Office 365
* Knowledge of Microsoft Azure desirable.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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