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  • Job reference: RMS0198377

IT Senior Service Desk Analyst

  • Sector: Automotive
  • Location: City of London, London
  • Job type: Permanent
  • Date posted: 25/10/2018
  • Duration: permanent
This vacancy has now expired.
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The Role:
Your initial responsibility will be to help set up the Service Desk function, so experience in selecting and configuring a SaaS service desk system, including SLAs will be advantageous.
As the organisation grows activities will include coordinating the build, configuration and deployment of desktop hardware and software in both a hands-on and administrative capacity. Experience in administering common desktop and mobile security suites will be required.
As key business systems (e.g. PLM, ERP and CRM) are implemented, you will be expected to ensure that they are successfully configured on user computers. The company is adopting a cloud first strategy so any experience with cloud technologies especially on the Microsoft platform (e.g. O365/Azure) will be beneficial.
A strong and broad ranging technical and customer focused background is therefore essential to be successful in the role.
You will currently be in a role looking to expand and grow your skills and take the lead role in the company on all Service Desk related matters.
You'll be highly organised and knowledgeable in the key elements of IT Service Desk provision and Customer Service.
With offices in Europe, occasional travel will be required, as is flexibility and availability to support the business.
As the Service Delivery team grows the successful candidate will have the opportunity to take on more of a leadership role within the team, so a desire to take ownership and responsibility from the start is crucial.

* Act as the initial, single point of contact for Service Desk queries by providing 1-3rd line support
* Assist in setting up a new SaaS Service Desk system
* Take ownership of user IT issues and follow up on the status on behalf of the user and communicate progress in a timely manner
* Ensure a timely, consistent desktop build is deployed to new starters including:

* Installing and supporting a Windows 10 desktop environment
* Installing and supporting common productivity suites e.g. Office 2016 and Adobe apps
* Desktop policy management
* Security, vulnerability and malware threat prevention
* Data protection and data loss prevention
* Provide basic network connectivity support to users connecting devices to the network
* Administering a cloud-hosted telephony environment
* Supporting our mobile devices, with proven experience in administering iOS and Android systems
* Administering a Mobile Device Management policy framework
* Administering and supporting our multi-functional printer devices
* Administering and supporting our audio-visual and conferring facilities
* Hardware and software asset management
* Work on projects and other IT initiatives as needed
* Provide after hours and on-call support as needed

The Company:
Our Client is one of the world's biggest manufacturing companies, and in a new departure, they are now seeking to add world-class Automotive expertise to support the manufacture of a new, uncompromising 4x4 coming to market by the end of 2020. The creation of this new 4x4 will honour the spirit of traditional rugged off-roading, whilst offering a step change in build quality and reliability and meeting the safety and environmental considerations of the present day -

Essential Skills / Qualifications:
- Significant experience in a similar role
- IT Helpdesk Systems
- Window 7-10
- Office 365
- Hardware & Software support
- Computer / PC build experience
- Service Desk Administration & support
- Flexibility to travel between UK & Overseas

Desirable Skills / Qualifications:
Degree in a computing/technical discipline preferred
An ITIL qualification is essential
Microsoft Certified Professional (MCP) - is desirable
A cloud qualification will be an advantage

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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