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  • Job reference: RMS0203563

Executive Product Manager (Customer Experience Management)

  • Sector: ICT
  • Location: Bahrain
  • Job type: Permanent
  • Date posted: 09/12/2018
  • Duration: permanent
This vacancy has now been filled but please feel free to use the links below to send us your CV or view similar jobs.

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The Role:
1. Responsible for Middle East CEM service sales operation, order target achievement
2. Customer relationship establishment, maintenance and enhancement.
3. Industry and marketing insight, service lead finding and customer requirements leading, with the capability to communicate and convince C-level cusotmers and senior managers.
4. Develop region level annual market plan for CEM
5. Engage with customer through business/network consulting, design customized E2E solution to match customer's requirement. Plan and execute series of branding activities.
6. Industry insight,Lead the industry development: Gain insights into the industry development direction in this field , Be able to propose critical suggestions or measures to promote industry development ,such as major exhibition theme speech、 case presentation、 Participate in standards development or implementation、 Participate in the solution initiation etc.
7. Customer influential,become object of trust: Be able to lead and CXO-level customers for carrying out strategy benchmarking, reach an agreement on major development direction, Influence the customer to make a significant investment decision-making.

Essential Skills / Qualifications:
1. More than 15 years relevant experience
2. Experience across Global markets.
3. As CEM expert, create, promote and sell innovative solutions at CXO Level.
4. Speaker in CEM International Conferences or Seminars.
5. Success sales cases in industry in Bahrain (preferred to have experiences in enterprise business) and professional sales
6. Extensive knowledge within:
- CEM (Customer Experience Management)
- Big Data/BI architecture
- Cloud/SaaS/PaaS
- Digital Operation Transformation

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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