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  • Job reference: RMS0209212

Internal Sales Representative (ISR)

  • Sector: Science & Technology
  • Location: Thailand
  • Job type: Permanent
  • Date posted: 14/05/2019
  • Duration: 1 month
  • Time left:
    d h m s
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The Role:
* Frontline customer service via way of internal phone, fax and email requests,
* Prioritization of workload and time management for internal activities,
* Develop and submission of offer/quote documents within DOA guideline of authority to Global customer base,
* Entry of sales orders as required within DOA guidelines,
* Maintain appropriate levels of ongoing contact with customers,
* Assist Sales Manager to generate new business growth to meet budgeted growth targets of sales revenue and margins.
* Involve self where required to provide information to assist in setting margins and pricing levels for customers in line with Global DOA guidelines,
* Manage customer service issues to resolve (including credit claims) and follow up to ensure customer and business satisfaction,
* Excel in frontline customer service, whilst establishing and maintain good rapport with both internal and external customers,
* Document all relevant customer contact as required,
* Provide any relevant information to assist in identifying new business development opportunities within relevant market segment,
* Identify and recommend opportunities to improve current business practices and procedures,
* Monitor market conditions uses such information to gauge customers' needs and competitor activity and report to manager,
* Operate within all areas of Global DOA Policy and Guidelines and as instructed by supervisor / manager,
* Ensure appropriate handover of current work in progress to supervisor / manager to ensure Global customer Service levels are maintained when planned absence from business has been approved,
* Present Global and self in a professional manner to all stakeholders.

Desirable Skills / Qualifications:
* Sound product / industry knowledge.
* Previous experience in sales of pipe, fittings and valves is preferred but not essential.
* Technical and supply knowledge of the Valve products is highly regarded.
* Aptitude for cold calling / lead conversation.
* Reliable and self-motivated,
* Accurate and uncompromising attitude to quality,
* Good work ethic,
* Self-Starter,
* Continually looking to develop self in product knowledge and selling skills,
* Good time management and organization skills,
* Team focused.
* Excellent Microsoft experience and computer skills.
* High level Communication Skills in both English & Thai.

Experience and Education :
* Experience with piping materials.
* Relevant tertiary qualifications (partial or complete).
* SAP Knowledge

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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