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  • Job reference: RMS0214862

Application Support Specialist

  • Sector: Automotive
  • Location: Malaysia
  • Job type: Permanent
  • Date posted: 06/08/2019
  • Duration: 1 year
  • Time left:
    d h m s
    (17/09/19)
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Application Support Specialist

Overview

We are looking for a highly motivated candidate experienced in and committed to the field of Application/Technical Support. So if you are a team player with strong communication skills, experience in providing customer support and strong technical skills, having aptitude to troubleshoot issues, identify workarounds and solutions, as well as juggle several tasks at a time - you are the candidate we are looking for.

Responsibilities

  • Own and track tickets within SLAs skills
  • Identify, resolve or manage the resolution of system issues
  • Ability to keep Customer at the forefront of all requests and advocate for the Customer's needs at all times.
  • Seek more information, by asking the right questions to collect information to resolve the issue or escalate to a specialist
  • Take calls and service ticket requests on a ticket system.
  • Manage escalation process of issues to 3rd line.
  • Communicate to Level 1 and Level 3 teams keeping clients and management informed
  • Updating and managing Knowledgebase
  • Familiar working with automated system monitoring applications across large networks
  • Be part of a 24*7*365 shift rotation

Requirements

  • Specialist Knowledge/Experience Required
  • 1+ year(s) of experience in a relevant position;
  • Demonstrated success at troubleshooting and excellent communication skills
  • Good understanding of customer relations using issue solving process;

Good working knowledge of

  • T-SQL
  • Linux/UNIX systems
  • RESTFul client
  • Basic troubleshooting knowledge of TCP/IP stack, especially HTTP
  • Basic understanding of JSON and XML syntax
  • Work experience with workflow solutions

Desirable:

  • Basic experience of NoSQL databases
  • Familiarity video transcoding software
  • Experience of providing support in a SaaS environment
  • Bachelor's degree or equivalent tertiary qualification or certification

About Fircroft:

Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

Fircroft Tanjung Sdn Bhd (Co. Reg. No: 1103286-X)

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