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  • Job reference: RMS0197586

Aftersales Engineer

  • Sector: Commercial
  • Location: Coventry, West Midlands
  • Job type: Permanent
  • Date posted: 30/07/2018
  • Duration: permanent
This vacancy has now expired.
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The Role:
This is a broad role with Change Control forming a small but essential specialism

*Provide development input (regarding Aftersales interests) to engineering functions
*Understanding how Engineering Changes will impact the retail environment
*Handling spare part changes and the effect on all commercial areas (Genuine Parts market)
*Vehicle fault analysis - use of diagnostic software toolsets, schematics and specifications to identify and resolve vehicle issues.
*Electrical systems installation, data analysis and distribution.
*Support for verification/validation, in-market testing & the management of test plans.
*Technical reporting of in-market concerns.
*Provision of information and training to Engineering, Manufacturing and Aftersales areas.
*Provide technical advice to dealerships in the UK & overseas.
*Liaise with engineering development and suppliers to ensure knowledge is kept at "Expert" level

*Provide written communication and presentations to share knowledge with other team members
*Ensure Aftersales repair methods are suitable for use in market
*Provide product/repair coaching for other team members
*Provide technical support through multiple medias; phone, e-mail, forum, video conference
*To assess warranty repairs in market

Essential Skills / Qualifications:
*Track record of working as an electrical and/or vehicle technician (7 years +) within an automotive workshop or automotive OE environment.
*Advanced understanding of vehicle electrical systems.
*Practical experience of using laptop based vehicle diagnostic toolsets.
*Practical experience of working with vehicle electrical diagrams and system schematics.
*Ability to plan, organise & control time efficiently & profitably.
*Flexible, enthusiastic and self-motivated with good communication skills.
*Understanding of failure mode detection techniques & analysis.
*Confident user of IT in particular Microsoft Excel, Word & Outlook.
*Industry recognised technician qualifications (BTEC ONC/HNC or an apprenticeship combined with relevant experience).
*Experience of the Genuine Parts market an advantage
*Full driving license is essential.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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