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  • Job reference: RMS0206820

Service Support Engineer

  • Sector: Power & Energy
  • Location: Home Based
  • Job type: Permanent
  • Date posted: 31/05/2019
  • Duration: 5 months
This vacancy has now been filled but please feel free to use the links below to send us your CV or view similar jobs.

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The Role:
SERVICE SUPPORT ENGINEER

This role reports to Head of Service Support in Thailand

Job Responsibilities
* Back Office service support
* Prepared proposals, technical evaluations and recommendations for systems upgrade, health checks, modifications.
* Handle customer claims / technical support requests, complicated warrantee cases, assist in preparing service reports
* Manage major account relationships as the primary point-of-contact for day-to-day issues; including to manage and interpret client's requirements and expectations and convey them accurately to relevant technical teams.
* Ensure pro-active and sufficient communication to exceed customer expectations
* Work with internal Service Product Development teams, and drives new product/solution/technology presentations
* Support relationships with suppliers and execution teams both internal and external to ensure consistent high-quality service delivery
* Familiar with HSE regulations
* Familiar with design codes Mech / Elec
* Review and approve tender proposals and occasionally prepare cost calculations.
* Formulate tender and contract terms under guidance.
* Support trade shows, conferences and other marketing events.
* Meet service delivery /KPI targets.

Job Requirements
* B Sc. / M Sc. Degree in Engineering, or related food or process technology field
* Minimum 8 years' experience in similar industry with record of successful projects system upgrade, modifications, health, checks
* Experience in Servicing, engineering, site installation or commissioning is a pre
* Experiences and/or extensive process knowledge in Dairy / Food / Beverage application sectors
* Good verbal, written and presentation skills in the English language are essential.
* Good computer skills with a sound knowledge of the following software packages, Microsoft Office Products (Excel, Access, Word, PowerPoint).

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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