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  • Job reference: RMS0216912

Desktop Support Technician II

  • Sector: Engineering
  • Location: Calgary, Alberta
  • Job type: Contract
  • Date posted: 23/09/2019
  • Duration: 12 months renewable
This vacancy has now been filled.

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The Role:
Key Accountabilities
- Provides resolution to all desktop support requests.
- Configures, troubleshoots, isolates, repairs, and resolves all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer, scanners, copiers, hardware peripherals and other desktop related equipment.
- Troubleshoots and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications.
- Communicates directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues.
- Works independently to troubleshoot all support requests and follow escalation policies.
- Participates in testing, documentation and implementation of assigned projects.
- Responsible for tracking hardware inventory per division policies along with running and terminating infrastructure cabling between workstations and communication closets.

Required and Preferred Skills and Experience
- Intermediate level, typically 3-5 years of experience.
- Provides technical/functional and/or administrative support.
- General working knowledge of specific systems, terminology and procedures used within the department.
- Performs routine tasks.
- Able to solve problems and make basic decisions.

Essential Skills / Qualifications:
Certifications Microsoft Certified Professional
Education High School Diploma/GED
Skills/Experience Ability to Multi-Task
Skills/Experience Customer Service
Skills/Experience Excellent Communication Skills
Skills/Experience MS Office

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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