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  • Job reference: RMS0195265

IT Support Analyst

  • Sector: Automotive
  • Location: Hampshire
  • Job type: Contract
  • Date posted: 06/06/2018
  • Duration: 1 year
  • Time left:
    d h m s
    (04/07/18)
This vacancy has now expired.
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Job Title: IT Support Analyst

Location: Hampshire

Responsibilities:
* Perform desk-side support service per the company's pre-defined/location
specific service process.
* Perform video conferencing end user support and meeting setup.
* Manage workflow and service request through the call ticketing
system (Remedy).
* Imaging/Re-Imaging end user desktop and laptop machines.
* Software installation, configuration, and troubleshooting for end users.
* Hardware and Software upgrades.
* Performance of IT support duties as defined by the appropriate team
Lead.
* General Desktop Support/Project Coordination.
* High level of customer focus and strong customer support commitment.
* Facilitates communication with customers, CVX partners, contractors,
and vendors.
* Support and assist colleagues; commit to and be accountable for overall
group success.
* Work with other support groups and vendors to provide seamless
support to customers.
* Monitor, analyse and address reliability and performance issues.
* Analyse problems, develop creative solutions and assess risks/benefits.
* Develop strategies for resolving them and preventing future occurrences.
* Work with 3rd level support group to assist with application
design/development/upgrade testing and implementation.
* Assess and address compliance with applicable IP Policies, Standards and
Technical Controls. Continually keep abreast of and understand the company's
IP policies, standards and technical controls and compliance process.
* Document supported system and application procedures and processes.
* Keep abreast of technology changes and operating
environment changes to assess potential impact to supported systems and
applications and to proactively look for opportunities to improve service
and/or reduce costs.
* Participate in Change Management Process (scheduled outages).
* Occasional after-hours and weekend support is required.
* Comply with all standards around safety and compliance

Experience and qualifications:
* BS preferred or equivalent experience
* BSc (UK) IT Related Degree, MBA is a plus
* Minimum 10+ of IT experience
* IT Certifications are a plus

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of manging your application.

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