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  • Job reference: RMS0215297

IT Support Analyst

  • Sector: Oil & Gas
  • Location: Kazakhstan
  • Job type: Contract
  • Date posted: 15/08/2019
  • Duration: 1 year
  • Time left:
    d h m s
    (26/09/19)
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The Role:
* Help Desk Team: Support of initial customer requests for service.
* Customer Support Team: Onsite support of requests for installation and service.
PC Technicians roles include, but not limited to:
* Installation and inventory of hardware and software.
* Provide 1st and 2nd level support including Break/Fix troubleshooting, resolving complex problems to their root cause.
* Technical assistance to customers, other IT Teams and Infrastructure Support Team members.
* Follow PC asset management procedures (inventory, billing, repair/return)
* Participate in system testing of new or modified versions of GIL
* Ensure the Information Protection of our Systems and Data and the Safety of our workplaces and personnel.
Provide High Quality Customer Relations & Support
* Respond promptly to customer problems reported to the IT Help Desk.
* Communicate professionally with clients, identify the problem, resolve or escalate the problem.
* Conduct brief enduser training while on support calls, as necessary
* Provides timely & professional quality service to customers.
Teamwork
* Respond cooperatively to team members requests for assistance.
* Distribute information on problem resolution techniques to other team members.
* Request assistance from experienced staff members to resolve customer problems promptly and effectively.
* Work closely with members of the IT organization to understand and communicate IT directions to clients.
Communication
* Utilize email & telephone effectively to communicate with team members and customers.
* Demonstrate some ability to communicate in English

Essential Skills / Qualifications:
* Familiarity with Windows Vista, Windows 7, Windows 10, WIN 2003 Server, MS Office applications
* PC Hardware components
* General networking and wireless concepts
* Common PC peripherals: printers, scanners and other external drives
* University degree in the computer or engineering fields of study
* Follow and enforce Information Protection standards.
* Good English language skills.
* Minimum of 2 years IT support experience at an onsite location
* Knowledge of Audio/Visual systems

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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