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  • Job reference: RMS0224717

Customer Relation Executive

  • Sector: Engineering
  • Location: Thailand
  • Job type: Permanent
  • Date posted: 13/04/2020
  • Duration: 1 month
  • Time left:
    d h m s
    (25/05/20)
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The Role:
* Responsible for customer relationships after the sale process is complete.
* Develop customer relations strategy, improve tenant's database to ensure customers are satisfied with company product and service.
* Build and maintain long-term relationships with tenants to ensure customer satisfaction and engagement. * Expedite the resolution of customer problems and complaints to maximize satisfaction.
* Monitor lease to ensure all leased are renewed prior to lease expiration
* Negotiate renewal rental rate and close deal.
* Act as point of contact for complaints and escalate issues as appropriate
* Follow up any issues and keep tenants report of any progress to make sure all tenant problems have been resolved.
* Assist tenants for building handover and takeover.
* Work with marketing and engineering team to translate customer needs into technical design for product and service improvement.
* Operate OTA Techno Park and ensure tenants in OTA are well looked after and satisfied with products and services within the approved budget.

Desirable Skills / Qualifications:
* Bachelor's degree or Higher in MBA, Marketing, Business Administration or other related fields.
* Excellent communication in English
* Good communication in Japanese
* At least 3 years working experiences in customer services or related fields.
* Pleasant personality and interpersonal skills, service minded and outgoing.
* Excellent presentation skill,
* Possess Leadership skill and Teamwork Oriented.
* Problem Solving and Critical Thinking Skills, Negotiate Skills
* Flexible, able to work outside office hours if required.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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