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  • Job reference: RMS0225371

Service Designer

  • Sector: ICT
  • Location: Houston, Texas
  • Job type: Permanent
  • Date posted: 03/06/2020
  • Duration: permanent
This vacancy has now been filled.

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Job Title: Service Designer
Job Type: Direct Hire
Salary/Pay Rate: Competitive
Job Location: Houston, TX


Job Overview/Responsibilities
Responsible for working with customers to develop their digital footprint and leading a project from inception to successful delivery and continuous development.

*Responsible for front end design for various clients
*Responsible for assisting a banking institution with designing and launching a new AI powered service for businesses to manage their money
*Assist government health service in researching and designing a new national app and several other core digital health services
*Also responsible for digital services for a major national logistics firm
*Work collaboratively with clients to design amazing products, services and experiences.
*Additional could be assigned


Required Education/Skills/Experience
* Bachelor's degree or related experience
* Have at least 5 years of thorough knowledge of UI/UX design (thinking and user centered design)
* Experience leading service design projects with clients delivering outcomes, not just outputs
* Experience with different project approaches from short design sprint to fully-fledged delivery
* An ability to synthesize user insights, market data and global trends - and turning them into great service experiences
* Collaborative mindset to work with clients, users and other teams to frame the problem, explore options and design a solution that balances user needs, business requirements and technical constraints
* An ability to join the dots, tell the story of the project and make the complex clear
* Experience producing high-quality service design artefacts such as personas, ecosystem maps, user journeys, prototypes and service blueprints
* Keen interest in service design best practices & topics and how to incorporate these into activities or deliverables
* Experience planning and running workshops with clients and presenting deliverables to senior stakeholders
* Interest in defining the service design process and how it might work alongside other disciplines
* A naturally collaborative and curious mind, that strives to help others shine and the team to deliver amazing things

About Fircroft:
Fircroft has been placing people in specialist technical industries for over 50 years, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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