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  • Job reference: RMS0220421

Associate Director - Client Development

  • Sector: Commercial
  • Location: Thailand
  • Job type: Permanent
  • Date posted: 12/12/2019
  • Duration: 1year
  • Time left:
    d h m s
    (23/01/20)
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The Role:
Key Characteristics:
● Working knowledge and passionate about branding and innovation
● Strong client service mentality, be able to adapt to diversified client needs
● Insights to action focus, be able to transfer research tools/knowledge into business recommendations
● Commercial savvy
● Strong presentation skills
Overall Competency:
- Able to provide higher order consulting beyond project-specific work, go beyond technical discussion and be able to engage in discussions in the business context
- Be able to appreciate business questions in the context of all solutions, be able to appreciate the business questions and scope research design
- Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
- Attend client planning meetings and proactively identify opportunities to expand company insights and solutions to the client's business needs.
- Able to handle complex presentations, or presentations with more senior clients or tough audiences.
- Crisis management: Able to tackle some of the client communication, particularly with mid-senior level insights contact.
Commercial Scope:
- Actively identify business opportunities and expanding BASES services to new clients
- Be proactive questioning client on business issues, use active listening to understand the question behind the question & identifying new business opportunities
- Proactively present to the client / team new services
- Prepare proposals and proactively follows-up with the client on proposals, designs, costs and drive conversion
- Set up action plan, forecast and monitor the revenue vs. Target
Client Service/Delivery Scope:
- Project base: Final review of the deliverable and ensure insights aligned with business objectives and actionable recommendations provided
-Thought Leadership: Able to create internal training and to write up learning on client special projects
-Project Management: Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
Qualification:
- 8+ years or above, relevant experience in marketing research, consulting or marketing field
- Exposure of Innovation Research desired
- Commercial experience desired
- Native speaker of Thai
- Proficient in English

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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