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  • Job reference: RMS0218618

Technical Product Specialist

  • Sector: IT
  • Location: Knutsford, Cheshire
  • Job type: Permanent
  • Date posted: 29/10/2019
  • Duration: perm
  • Time left:
    d h m s
    (24/12/19)
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My client are looking for a Technical Product Specialist to join the team on a permanent basis.

Their technical customer success team is the key liaison point between their software developers, product management, researchers, and customers.

You will be involved in a wide variety of activities, including:

  • Speaking to customers to identify requirements for new features in their software.
  • Collaborating with software developers to understand product features and to pass on insights into how they are used by their customers in the real world.
  • Assisting customers with technical problems, helping them to get the most out of our products and learning resources to improve their overall security posture.
  • Investigating bug reports, by attempting to reproduce, diagnose, and where relevant fix issues that people run into.
  • Liaise with technical product managers to help prioritise software development work, championing the customer's perspective.
  • Keep your finger on the pulse of the latest issues our customers are grappling with, and work collaboratively with their in-house research team to pass on ideas for research and learning initiatives based on customer needs.



About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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